The Consumer Noize Library and Bookstore

It's never quiet in this library -- selected reference works for people serious about navigating the borderless consumer marketplace; how to build consumer trust-- or how to lose it..

_____________________________________________________________

Barlow,Janelle and Moller, Claus: A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong

Barlow and Moller on why complaints can be a valuable feedback mechanism to help organizations rapidly and inexpensively strengthen their products, service style, and market focus. .- learn more -

 

Blackshaw, Pete: Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000 : Running a Business in Today's Consumer-Driven World

Pete Blackshaw on how to establish and maintain credibility for brands by being authentic, listening and responding to customers, and forming relationships built on openness, transparency, and trust. - learn more -

 

Covey, Stephen M. R: The Speed of Trust: The One Thing That Changes Everything

Stephen M. R. Covey on just how vital trust really is to getting anything done. The lack of trust is a major issue for business, for politics and for society at every level. - learn more -

 

 

Friedman, Thomas L.: The World is Flat 3.0: A Brief History of the 21st Century

NY Times journalist Thomas L. Friedman on how "globalization 3.0" belongs not to major corporations but increasingly to individual entrepreneurs who are competing--and winning--not just for low-wage manufacturing labor but, increasingly, for the highest-end work as well. - learn more -

 

Rule, Colin.: Online Dispute Resolution For Business: B2B, ECommerce, Consumer, Employment, Insurance, and other Commercial Conflicts

Written for managers, employees, union representatives, and others who are looking for a better way to handle conflict in their businesses and organizations.. - learn more -

 

 

- And More to Come -